Shipping Information
Track my Order
After your order has shipped, you will receive a shipping confirmation email with tracking information so that you may check status of the order at your convenience at UPS.com.If you have any questions or concerns about shipping or tracking your order, please contact Customer Service at (678) 679-2464, Monday – Friday 9am-5pm EST or email us at: customerservice@PureMD.com.
Order Processing
Orders placed on Monday - Friday before 2 PM MST (excluding holidays) will be processed and shipped within 48 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate depends on method of shipping chosen at the time of purchase. We offer 2 days and overnight UPS shipping options. Overnight shipping does NOT mean One Day shipping; however, it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above. Please allow 1-2 business days for order processing and up to 5 business days for shipping. UPS delivers Monday-Friday. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above.
Pure MD is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact UPS for help on recovery of packages reported delivered via your tracking email.
If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 9:00 am to 5:00 pm Eastern Standard Time (EST) at (678) 679-2464.
Shipping Costs + Delivery
PureMD.com ships to all 50 U.S. States via UPS Ground for a standard charge of $5.00.
If you are a registered Pure MD Member and your order totals $50 or more, Pure MD will ship your order complimentary via UPS Ground to the contiguous United States.
Pure MD offers overnight shipping and 2 days shipping is also available.
Overnight Shipping
Overnight shipping is available on web orders placed before 2:00 pm, EST, Monday through Friday. (Overnight orders placed on the weekend will be shipped after entry on Monday.)
Shipping Restrictions
At this time, PureMD.com does not ship outside the continental United States, or to APO/FPO or PO boxes.
Returns and Exchanges
If for some reason you are not satisfied with your PureMD.com order, you can return it in its original packaging with the original packing slip within 30 days of purchase date.
To return an item(s), please call Customer Service at (678) 679-2464Monday – Friday 9am-5pm EST or email us at: customerservice@PureMD.comto receive a Return Authorization number that you should mark on the outside of your package. Complimentary shipping will be provided for all returns made within 30 days of original purchase date. Please send your package to the following return address:
Pure MD, LLC
5830 Bond Street
Suite 300
Cumming, GA 30040
When you return your purchase to PureMD.com within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on PureMD.com can be returned to PureMD.com. Items purchased in a skin care professional's office or elsewhere must be returned to their original point of purchase.
If you have questions about how to return an item, Customer Service Specialists are available to assist you Monday through Friday from 9:00am to 5:00pm EST, at(678) 679-2464 Monday – Friday 9am-5pm EST or email us at: customerservice@PureMD.com.
Issues with an Order
Please feel free to contact us directly by email or call (678) 679-2464 Monday – Friday 9am-5pm EST to speak with a Customer Service Specialist for any of your issue from Monday through Friday (9:00am to 5:00pm EST)